REFUND POLICY
RETURNS
- Our policy lasts 7 days. If 7 days have gone by since your purchase recieve, unfortunately we can’t offer you a refund or exchange.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- To complete your return, we require a receipt or proof of purchase.
REFUNDS IF APPLICABLE
- Once your return is received and inspected, we will send you an SMS or message to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- Please note that we only refund with the amount of purchase. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- If you are approved, then your refund will be processed. Please allow 2-3 working days to process your refund after approval.
- If you’ve done all of this and you still have not received your refund yet, please contact us at +966-910 553 6999 or email us at customercare@sure-buy.com
EXCHANGES IF APPLICABLE
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customercare@sure-buy.com and send your item to: 2nd Floor of Pharmacia Irene Km5 La Trinidad Benguet, 2601 Philippines
SHIPPING
- To return your product, you should mail your product to: 2nd Floor of Pharmacia Irene Km5 La Trinidad Benguet, 2601 Philippines
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary
